AI powered insight platform for agile market research.
Listen to the voice of the customer in online community. Discover valuable insights and solutions to business issues faster. Explore
Online IDIs and FGs!

Freemium

Your online community for market research

Echonity is a unique insight community platform built on discussion boards and polls. Echonity allows you to continuously track customer experiences and interact with closed groups of customers in a social network environment. This solution is perfect for agile research.

Variety of research methods

Echonity responds quickly. Since respondents can join from multiple devices and any location, it provides verified results within hours.

  • Online IDIs and FGs preview

    Online IDIs and FGs

    Integration of in-depth interviews and focus groups, using secure web-based rooms and video conferencing technology for qualitative research worldwide.

  • Moderated Discussion preview

    Moderated Discussions

    Find out the opinions and attitudes of the respondents on the given topic. Gather insights for fine-tuning creative materials using Heatmaps.

  • Diaries preview

    Diaries & Blogs

    Remove obstacles in the customer journey and be inspired by discussion topics initiated by community participants.

  • Quick Polls preview

    Quick Polls, UX Tests and more

    Involve the customer in the development of innovation and get a perfect way to quickly find out the prevailing opinion.

Latest news

Can everyone understand? Testing the understandability of texts using the Echonity platform

Utilizing creative techniques: How to enhance the value and depth of data in online qualitative research

The importance of testing innovative ideas beyond your social bubble: Leveraging online communities for success

Becoming brand’s ambassadors with Echonity: How clients write the bank's story

The benefits of long-term communities: How to utilize the Design Thinking Process in voicebot development

Seasonal events as a business opportunity: How the Echonity platform helps to plan successful Xmas events

From cost savings to deeper insights: How Echonity platform boosted our research process

Introducing new AI-powered automations in our insight community for market research agility

SmartSum

Quickly and intelligently summarizes forum discussions, providing users with a concise overview of the topic and main points without having to read the entire conversation.

InsightFinder

It allows you to ask any question about the given discussion. Users can, for example, inquire about the outputs for individual points of the moderation scenario or request recommendations.

Echonity is flexible

Quick Pop-up
Research

Rapidly test out concepts, visuals, ads, etc.

Dynamic Ad-hoc Research

Cover campaigns or events such as Christmas shopping, summer holidays or the promotion of a new service.

Long-term / Tracking Research

Review customer experiences with your service, product, brand or company over the long term.

Big players trust Echonity

Echonity has an impact on business. The platform allows a range of methodologies and techniques to be combined to help ensure that customer needs are reflected in products, services and communications.

  • About You
  • active24
  • Ahmad Tea
  • BNP Paribas
  • Canon
  • Česká televize
  • ČSOB
  • Czech Tourism
  • Danone
  • Eurowag
  • Globus
  • Good Year
  • IKEA
  • J&T Banka
  • Komerční banka
  • Kooperativa
  • Lipa learning
  • Livesport
  • Plural thinking
  • Prague Airport
  • Raiffeisen Bank
  • Škoda auto
  • Tesco
  • T-Mobile
  • Uniqa
  • Vodafone

Use cases

Echonity likes multitasking. Run multiple topics at the same time.

  • Product Development - boost the performance of your products
  • UX and Usability - improve digital intelligence
  • Customer Experience - optimize customer journeys
  • Shopper insights - increase market share
  • Brand Marketing - enhance brand perception
  • Media & Advertising - raise brand effectivness

Design thinking

A Community management and survey software platform is useful at any stage of the Design Thinking Process.

Design thinking process diagram

Features

Monitor and compare the obtained data in real time or mark the most interesting and relevant posts.

  • Easy segmentations
  • Mix of qualitative and quantitative methods
  • Real-time reporting
  • Gamifications
  • Sharing images and videos
  • Filters, tags and exports
  • Variable user roles
  • Members management tool
  • GDPR
  • Continuous development

Supported languages

BG CS DE EN HU PL RO SK TH

Pricing

SaaS
Freemium		 SaaS
Premium		 Hybrid
Collaboration		 Full
Service
Free from € 249 / month Contact for pricing Contact for pricing
User limit (50) Unlimited users Unlimited users Unlimited users
File storage (10 GB) Uncapped file storage Uncapped file storage We will tailor-make the project and its parameters for you.
Unlimited diaries and blogs All from Freemium and... All from Premium and in your hands may be:
Unlimited discussions, polls, UX tests and Mystery Shoppings AI features Project setup Project setup
Profile questionnare Image highlighting and post scheduling Recruitment Recruitment
Customer journey Remuneration of respondents Moderation Moderation
Private messaging Bulk user import Analysis Creative techniques
Data and file export Real-time reporting Internal training Final report and presentation
Segmentation of respondents 24/7 NMS support 24/7 NMS support
Incentive module, gamification Internal promo

Video IDIs and FGs incur separate charges based on participant count and duration. Contact us for pricing details.

Freemium

Talk to an Expert

Jana Svobodová

Product specialist

+420 776 751 516

jana.svobodova@nms.eu

We explore the world around us combining cutting-edge technology with years of experience, collecting data, making sense of it and helping clients grow. We make sense.

Explore more about us