AI powered insight platform for agile market research.
Listen to the voice of the customer in online community. Discover valuable insights and solutions to business issues faster. Meet
our expert Tina!

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Your online community for market research

Echonity is a unique insight community platform built on discussion boards and polls. Echonity allows you to continuously track customer experiences and interact with closed groups of customers in a social network environment. This solution is perfect for agile research.

One platform, seven methods

Echonity responds quickly. Since respondents can join from multiple devices and any location, it provides verified results within hours.

  • Tina FlashChat preview

    FlashChat

    AI-led conversations with your respondents. Tina asks follow-ups, goes deeper, and delivers instant insights—complete with summaries, quotes, and recommendations.

  • Online IDIs and FGs preview

    Online IDIs and FGs

    Integration of in-depth interviews and focus groups, using secure web-based rooms and video conferencing technology for qualitative research worldwide.

  • Moderated Discussion preview

    Moderated Discussions

    Find out the opinions and attitudes of the respondents on the given topic. Gather insights for fine-tuning creative materials using Heatmaps.

  • Diaries preview

    Diaries & Blogs

    Remove obstacles in the customer journey and be inspired by discussion topics initiated by community participants.

  • Quick Polls preview

    Quick Polls, UX Tests and more

    Involve the customer in the development of innovation and get a perfect way to quickly find out the prevailing opinion.

From the people running the studies

Can everyone understand? Testing the understandability of texts using the Echonity platform - Part II.

Can everyone understand? Testing the understandability of texts using the Echonity platform

Utilizing creative techniques: How to enhance the value and depth of data in online qualitative research

The importance of testing innovative ideas beyond your social bubble: Leveraging online communities for success

Becoming brand’s ambassadors with Echonity: How clients write the bank's story

The benefits of long-term communities: How to utilize the Design Thinking Process in voicebot development

Seasonal events as a business opportunity: How the Echonity platform helps to plan successful Xmas events

From cost savings to deeper insights: How Echonity platform boosted our research process

Meet Tina, your virtual researcher who reads between the lines

Tina supports every stage of the research process — from shaping discussion topics to helping you analyse responses and turn raw data into clear findings. She helps teams work faster, ask better questions and get to insight with less manual effort. She makes research more efficient - SMARTER, uncovers hidden patterns and delivers deep insights - SHARPER and enables faster decision making - FASTER.

What can Tina help you with?

Tina helps you refine research goals, suggest follow-up questions, identify patterns in responses and turn findings into clear outputs. She works with your project data, respondent profiles and discussion content.

Now with FlashChat

Tina can also moderate AI-led interviews in real time. She asks follow-up questions instantly, keeps the conversation on track and helps respondents give more specific answers.

What do you get as a researcher?

With FlashChat, you get faster qualitative research, deeper insights and ready-to-use outputs — including summaries, key findings, quotes and exportable reports.

One platform, three tempos

Quick Pop-up
Research

Rapidly test out concepts, visuals, ads, etc.

Dynamic Ad-hoc Research

Cover campaigns or events such as Christmas shopping, summer holidays or the promotion of a new service.

Long-term / Tracking Research

Discussion forums and surveys that remain open continuously – so your customers stop being respondents and become a panel that responds.

Big players trust Echonity

Echonity has an impact on business. The platform allows a range of methodologies and techniques to be combined to help ensure that customer needs are reflected in products, services and communications.

  • About You
  • active24
  • Ahmad Tea
  • BNP Paribas
  • Canon
  • Česká televize
  • ČSOB
  • Czech Tourism
  • Danone
  • Eurowag
  • Globus
  • Good Year
  • IKEA
  • J&T Banka
  • Komerční banka
  • Kooperativa
  • Lipa learning
  • Livesport
  • Plural thinking
  • Prague Airport
  • Raiffeisen Bank
  • Škoda auto
  • Tesco
  • T-Mobile
  • Uniqa
  • Vodafone

Use cases

Echonity likes multitasking. Run multiple topics at the same time — and with the right method for each.

Use Echonity for:

  • Product Development - boost the performance of your products
  • UX and Usability - improve digital intelligence
  • Customer Experience - optimize customer journeys
  • Shopper insights - increase market share
  • Brand Marketing - enhance brand perception
  • Media & Advertising - raise brand effectivness

Explore with the right technique:

Echonity supports a wide range of qualitative methods to test, observe and understand your audience: UX testing, product testing, assisted purchase, ethnography, home visits and mystery shopping.

Design thinking

A Community management and survey software platform is useful at any stage of the Design Thinking Process.

Design thinking process diagram

Features

Monitor and compare the obtained data in real time or mark the most interesting and relevant posts.

  • Easy segmentations
  • Mix of qualitative and quantitative methods
  • Real-time reporting
  • Gamifications
  • Sharing images and videos
  • Filters, tags and exports
  • Variable user roles
  • Members management tool
  • GDPR
  • Continuous development

Supported languages

BG CS DE EN HU PL RO SK TH

Pricing

Flexible support options designed for your needs

Free Trial Premium Hybrid
Collaboration		 Full
Service
1st month for free Contact for pricing Contact for pricing Contact for pricing
Limited users Unlimited users Unlimited users Unlimited users
Limited content Unlimited content Uncapped file storage Complete project management tailored specifically to your needs.
Profile questionnaire Includes everything from the trial, plus: Includes everything from the premium package, plus:
Respondents segmentation Bulk import users Project setup Project setup
Image highlighting and polls Videocalls Recruitment Recruitment
Data and file export AI features Internal training Moderation
Post scheduling Real-time reporting 24/7 NMS support Creative techniques
Rewards In your hands may be: Final report and presentation
Research topic setup 24/7 NMS support
Moderation Internal promo
Analysis

Video IDIs and FGs incur separate charges based on participant count and duration. Contact us for pricing details.

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Talk to an Expert

Jana Svobodová

Product specialist

+420 776 751 516

jana.svobodova@nms.eu

We explore the world around us combining cutting-edge technology with years of experience, collecting data, making sense of it and helping clients grow. We make sense.

Explore more about us